{"id":37715,"date":"2019-10-11T11:30:00","date_gmt":"2019-10-11T09:30:00","guid":{"rendered":"https:\/\/cetec.co.at\/en\/?p=37715"},"modified":"2026-04-17T15:52:33","modified_gmt":"2026-04-17T13:52:33","slug":"we-handle-your-order-with-utmost-care","status":"publish","type":"post","link":"https:\/\/cetec.co.at\/en\/we-handle-your-order-with-utmost-care\/","title":{"rendered":"We handle your order with utmost care!"},"content":{"rendered":"\n

Our customers are located around the globe! Not only are we present in the European market, but also in Asia, Africa and South- or North America. The only places we currently do not deliver to (yet) are the Arctic and Antarctic \ud83d\ude42 Why your order is in good hands with us? Have a look behind the scenes!<\/p>\n\n\n\n

How does it start?<\/h3>\n\n\n\n

Most of the times, the co-operation between you and CETEC Systems begins with a request for quotation. We normally receive the RFQ via e-Mail, since often our customers are located in a different time zone than we in Vienna.<\/p>\n\n\n

\n
\"\"<\/figure>\n<\/div>\n\n\n

Technically comprehensive requests are handled by our colleague\u00a0Thomas Weber<\/strong><\/a>\u00a0\u2013 he is the\u00a0Technical Manager<\/strong>\u00a0of CETEC Systems and our \u201etechnical brain\u201c \u2013 he solves even the most tricky questions.<\/p>\n\n\n\n

Together with our Field Staff and the Technical Support, he checks the feasibility<\/strong> of the project, looks for possible variations<\/strong> and delivers the right solutions<\/strong> for your individual application.<\/p>\n\n\n\n

All this happens with special emphasis on cost efficiency paired with high quality<\/strong> and the claim to reduce your costs<\/strong> in the long run.<\/p>\n\n\n\n

Who is behind the scenes of CETEC Systems?<\/h3>\n\n\n\n

Is your request for quotation something that would not necessarily need a technical eye, like spare parts or quick change tool orders, then our colleagues from the Sales support team handle those requests.<\/p>\n\n\n

\n
\"\"<\/figure>\n<\/div>\n\n\n

Andrea Domian<\/strong><\/a>\u00a0is our\u00a0Office Manager<\/strong>\u00a0and\u00a0cares for structure<\/strong>\u00a0and\u00a0organization<\/strong>. Once everything is clarified the quotation gets delivered as fast as possible to your inbox. From this it is only a small step to the order, which is sent to the central order inbox\u00a0order@cetec.co.at<\/a>.<\/p>\n\n\n\n

All\u00a0quick change tools<\/a>\u00a0are manufactured individually, that means\u00a0according to the terminals<\/strong>\u00a0\u2013 for this process the manufacturer needs\u00a0samples<\/strong>, which we will request from our customer as soon as possible upon receipt of the order.<\/p>\n\n\n\n

Why we sometimes behave a little \u201cpushy\u201d towards our customers?<\/strong><\/h3>\n\n\n
\n
\"\"
Quick Change Tools<\/figcaption><\/figure>\n<\/div>\n\n\n

Sometimes, in the case of missing samples, we are all about receiving the samples on time \u2013 without samples the delivery time of the quick change tool gets delayed and so we might appear a little pestering \ud83d\ude42<\/p>\n\n\n\n

Being the coordinator between you and the suppliers we are on top of the order process \u2013 we try to prioritise urgent orders<\/strong>, care for fast deliveries<\/strong> and try our best to get the ordered products delivered as fast as possible and to your utmost satisfaction.<\/p>\n\n\n\n

Addtionally we are happy to train your employees to keep them on track for the latest technology. <\/p>\n\n\n\n

Would you like to stay informed about new and innovative processing methods? So your products remain attractive for your customers? Then subscribe to our blog and receive the latest news.<\/p>\n","protected":false},"excerpt":{"rendered":"

Our customers are located around the globe! Not only are we present in the European market, but also in Asia, Africa and South- or North America. The only places we currently do not deliver to (yet) are the Arctic and Antarctic \ud83d\ude42 Why your order is in good hands with us? Have a look behind … Read more<\/a><\/p>\n","protected":false},"author":4,"featured_media":37716,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"_acf_changed":false,"inline_featured_image":false,"editor_notices":[],"footnotes":""},"categories":[18],"tags":[],"class_list":["post-37715","post","type-post","status-publish","format-standard","has-post-thumbnail","hentry","category-news"],"acf":[],"_links":{"self":[{"href":"https:\/\/cetec.co.at\/en\/wp-json\/wp\/v2\/posts\/37715","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/cetec.co.at\/en\/wp-json\/wp\/v2\/posts"}],"about":[{"href":"https:\/\/cetec.co.at\/en\/wp-json\/wp\/v2\/types\/post"}],"author":[{"embeddable":true,"href":"https:\/\/cetec.co.at\/en\/wp-json\/wp\/v2\/users\/4"}],"replies":[{"embeddable":true,"href":"https:\/\/cetec.co.at\/en\/wp-json\/wp\/v2\/comments?post=37715"}],"version-history":[{"count":6,"href":"https:\/\/cetec.co.at\/en\/wp-json\/wp\/v2\/posts\/37715\/revisions"}],"predecessor-version":[{"id":38493,"href":"https:\/\/cetec.co.at\/en\/wp-json\/wp\/v2\/posts\/37715\/revisions\/38493"}],"wp:featuredmedia":[{"embeddable":true,"href":"https:\/\/cetec.co.at\/en\/wp-json\/wp\/v2\/media\/37716"}],"wp:attachment":[{"href":"https:\/\/cetec.co.at\/en\/wp-json\/wp\/v2\/media?parent=37715"}],"wp:term":[{"taxonomy":"category","embeddable":true,"href":"https:\/\/cetec.co.at\/en\/wp-json\/wp\/v2\/categories?post=37715"},{"taxonomy":"post_tag","embeddable":true,"href":"https:\/\/cetec.co.at\/en\/wp-json\/wp\/v2\/tags?post=37715"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}