1. Scope
These General Terms and Conditions (GTC) apply to all contracts between the purchaser and CETEC Systems® GmbH exclusively in the version valid at the time of the order. CETEC Systems® is the operator of cetec.co.at and its sub-domains.
Deviating terms and conditions of the purchaser can under no circumstances be recognized; silence on our part does not constitute acceptance of such differing conditions. No deviations are permitted. Technical changes in the sense of technical progress as well as modifications in form and color are expressly reserved.
Information regarding weight, dimensions, capacity, performance, etc. are expressly reference values only.
The contractual, ordering, and business languages are German and English.
2. Orders
The presentation of articles does not constitute a legally binding offer, but rather an invitation to the customer to submit a binding offer to us. This offer may be submitted by the customer orally, by letter, fax, e-mail, or via the online shop by sending the items placed in the shopping cart to us. Once the order is received in the online shop, the customer automatically receives an e-mail documenting the submitted offer (order). This e-mail only confirms receipt of the order; a contract is not yet concluded. A binding contract between the customer and us is only concluded when we accept the customer’s offer by e-mail.
3. Prices and Shipping Costs
All prices are quoted in euros and include statutory VAT. In the toolshop of cetec.co.at you usually pay the following shipping contributions:
Free shipping:
within Austria, from an order value of €49.99
Flat-rate shipping costs:
€5.70 in Austria, €16.35 within Europe
For parcels exceeding the standard size, we must charge a higher flat rate. This will be indicated in the confirmation e-mail. If, for technical or logistical reasons, delivery is made in several stages, shipping costs will of course only be charged once.
Worldwide shipping:
For shipments outside of Europe, we charge the actual shipping costs, which are automatically calculated during the ordering process.
This only partially covers the costs for postage/freight and packaging; we bear the remainder. For parcels exceeding the standard size, we must charge a higher flat rate. This will be indicated in the confirmation e-mail. If, for technical or logistical reasons, delivery is made in several stages, shipping costs will only be charged once.
4. Payment
Payment for goods is made by credit card or prepayment. The credit card will be charged by CETEC Systems® upon dispatch of the goods including fees. Payment by sending checks or cash is not possible; we assume no liability for loss.
As a regular customer, you have the option to pay on account. In this case, you agree to settle the invoice within 30 days of the invoice date (exceptions are specified in the order documents). For this purpose, please use one of our transfer forms. If you fall into arrears, we reserve the right to charge reminder fees.
5. Delivery
Delivery is subject to stock availability. The exact delivery time for your order will be provided with your order confirmation.
Risk in delivery: If the goods are dispatched by the entrepreneur, the risk of loss or damage to the goods passes to the consumer only upon delivery to the consumer. However, if the consumer independently concludes the transport contract without using an option proposed by the entrepreneur, the risk passes upon handover to the carrier. Unless otherwise agreed, ownership of the goods passes to the consumer at the same time as the transfer of risk.
6. Retention of Title
The goods remain the property of CETEC Systems GmbH until full payment has been made.
7. Right of Withdrawal
The statutory provisions apply.
The withdrawal period is 14 days. For contracts relating to the delivery of goods, it begins on the day they are received by the consumer; for contracts relating to services, it begins on the day the contract is concluded.
The withdrawal declaration must be made either in writing and by registered mail, or by email to: office@cetec.co.at. However, there is no right of withdrawal for custom-made products or software if the delivered special goods have been unsealed. In the event of timely withdrawal, the purchaser is obliged to return the goods at their own expense to CETEC Systems®, 1220 Vienna, Lavaterstrasse 5/1/2, undamaged, by post or authorized carrier. Upon receipt of the returned goods, they will be inspected by us for completeness, integrity, and functionality. If the goods are intact and complete, the purchaser will receive a full refund of the purchase price to the account of their choice. If the goods are incomplete or damaged, we must make a reasonable deduction. If no bank details are provided, the refund will be made by postal money order to the purchaser’s last known address.
8. Warranty
If you do not receive the goods in the agreed condition, you will receive, after returning them at our expense, either a corresponding repair or equivalent replacement.
9. Applicable Law
Exclusively Austrian law shall apply, excluding the UN Convention on Contracts for the International Sale of Goods.
As of: 2016